Plymouth City Council Arts and Heritage Service
The team at Plymouth Arts and Heritage Service approached us in January 2016. They wanted to move their existing museum webpages away from the Council CMS in order to give them more flexibility for their content.
We ran a workshop with the team in order to help them define the exact route they wanted to take with the project; following this we worked together to develop an information architecture for the new site. Perhaps the biggest challenge with the project (apart from the extremely scary timescale!) is that the Service is made up of a number of museum sites. Deciding how best to present these to the end user sat at the core of the usability and design challenge.
The approach we took was to develop an overarching look and feel which applies to the whole site but with subtle and consistent colouring for the museum subsections. This helps to maintain a sense of “way-pointing” for users wherever they are in the site. Within the WordPress dashboard we use our modular system so that editors can rapidly include content from any of the museums; thus if an editor is writing about one museum but wants to include an event, news article or simple link to another they can do so.
The “mega-menu” provides further help to anyone who wants to rapidly get to the content they need for any museum; the events area of the site further extends the means by which users can either focus on the particular museum they’re interested in or expand their reach in order to see events for the whole service.
We are continuing to work with the team to roll out collections online using our open-source CultureObject plugin: watch this space for further developments!